The 4 Pillars of Company Growth

Successful company growth is built on these 4 pillars:

1. Procedures
2. Processes
3. People
4. Product & Service

Each pillar contributes individually and collectively as a whole to the growth of the company.

Procedures

A procedure is sequence of written instructions that explain how to perform tasks within a company. The purpose of having written procedures is to construct a reference source guide for employees to follow. Procedures are the foundation for developing efficient processes.

Processes

A process is a string of related tasks completed together that produce a desired result. Processes can be manual or automated. The more automated a process is, the less likelihood of error. It is vital to have well written procedures leading to flawlessly executed processes.

People

Your employees are your most valuable assets. Hiring solid, loyal people who are willing to learn and grow in their roles is key. In house training, tools, and mentoring foster and contribute to both the growth of the employees and the company.

Product & Service

Quality products and seamless delivery of services are required to maintain an impeccable reputation in your industry. A regular review and analysis of both increases the likelihood of building long term customer relationships.

Your customer can be your biggest cheerleader or your worst enemy depending on the quality of the product, the service delivered and the aftercare. What happens if your customer is not satisfied? What alternatives do you offer? In today’s social media environment, a bad review can damage your company’s reputation. It is important to have resolution protocols in place should an instance arise from customer dissatisfaction.

In conclusion, these 4 pillars are the foundation of company growth that solidifies your position in the marketplace as an industry leader blazing the way to an expanded customer base producing more profit and customer satisfaction.